Support

RightWay 550

I CAN'T FIND A PARTICULAR ADDRESS. WHAT SHOULD I DO?

Firstly, always make sure you’ve got the correct spelling for the city and street name. Spell out any abbreviations.

If you are searching for an address by ZIP code, try using the city name instead. In large metropolitan areas, using the ZIP code can confine your search to a small area of the city instead of allowing you to look for streets and numbers throughout the entire city.

Note that CoPIlot will supply the nearest address it knows about when confronted with an unknown house number. You can often use this to get you to the general vicinity of your destination. Similarly, you can use a street intersection to get you where you need to go.

You may also use the “Pick On Map” feature in the Destination menu to point on the map as a destination. Lastly, your GPS will of course accept raw GPS coordinates.

If none of that works, it’s time to see about checking your software version and updating your maps. Our nation’s streets and cities are constantly changing, and so also must the map data change and be updated.

HOW DO I UPDATE THE SOFTWARE ON MY GPS?

Your RightWay 550 can use the Mapsure service in order to stay up-to-date. Please see the Mapsure page for more details on how to update your 550TS.

HOW DO I CHECK MY SOFTWARE VERSION?

Launch the navigation software and then tap Menu > Right Arrow > Settings > Left Arrow > About CoPilot.

WHEN I FIRST TURN ON MY GPS, THE TIME IS WRONG. A FEW MINUTES LATER, IT IS RIGHT! WHAT'S GOING ON?

Your GPS receives its time signal straight from the GPS satellite constellation. When you first start up your GPS, it must listen for a minute or two in order to synchronize with the broadcast time signal. Once synchronization occurs, the time display will adjust to fit your device’s set time zone.

I CAN'T HEAR THE GPS OVER ROAD NOISE. I'VE ALREADY ADJUSTED THE VOLUME UP AS HIGH AS IT WILL GO. WHAT CAN I DO?

Your GPS includes a standard 3.5mm stereo-out jack on the side. You may use this jack to redirect the audio output as needed. The most sure-fire method is to use a male-to-male 3.5mm stereo cable to connect your GPS directly to your stereo’s auxiliary input jack.

Alternatively, you may connect the GPS to a small FM transmitter, cassette adapter, or even small external speakers.

I NEED TO MAIL IN MY GPS FOR SERVICE. HOW SHOULD I PACK IT?

Please pack your GPS in a small cardboard box with some kind of cushioning material around the GPS, like crumpled-up newspaper or bubble wrap. The idea is to have the box as armor and the padding to cushion any impacts.

A “padded envelope” is not sufficient protection for your device!

As per the Return Policy, you should carefully consider insuring your device when sending it in. Please note that we are not responsible for shipping costs, including damage.

I LOST GPS SIGNAL, BUT IT CAME BACK LATER. WHAT HAPPENED?

GPS signals are beamed down from the satellite system commissioned by the U.S. Department of Defense. These signals are radio signals and as such are susceptible to interference.

What kind of interference? The most common kind of interference is inclement weather. Blizzards and thunderstorms can and will interfere with GPS reception. Space weather, like solar flares and coronal mass ejections will do it as well. A much less common cause is cell phones, though this is rarely reported.

Please note that solar activity has been on the rise as part of the sun’s 11-year cycle.

WHY AM I UNABLE TO GET A GPS SIGNAL OR FIX?

The very first time you use the device, it can take up to 10 minutes to initialize the GPS. After the first time, GPS reception should start within 1 minute of turning on the device. If the navigation device has been switched off for more than 1 week, the next initialization can take up to 5 minutes. For the GPS to properly receive satellite data it needs a clear view of the sky. The most common limitations to receiving GPS signals are urban canyons, tunnels and metallic surfaces. Most of the time, this is not an issue. If you are experiencing difficulty, place your unit further out on your windshield.

WHAT KIND OF SD CARD DOES MY DEVICE SUPPORT?

Any standard 2-4GB SD card. (SDHC cards may work, but are not guaranteed to.)

WHY DOES MY UNIT SOMETIMES MISS ANNOUNCING THE STREET NAME?

When one turn immediately follows another, the name of the second street is not announced. This is to ensure you have the information needed to make the correct turn.

WHAT IS THE DIFFERENCE BETWEEN SEARCHING FOR A POI NEARBY AND SEARCHING FOR A POI NEAR A DESTINATION?

POI nearby searches for destinations located within a given radius of your current location. This feature is useful for locating destinations such as the next gas station or closest hospital. POI near a destination searches for destinations located within a given radius of a specific location. This feature is helpful for planning trips and does not require satellite reception.