Order Processing and Shipping
Orders received before 1:00 PM Central Standard Time (CST) will be processed and shipped the same business day. Orders received after 1:00 PM CST will be processed and shipped the next business day.
In the event a product is back-ordered, customers will be contacted via e-mail with the anticipated ship date. Customers with multi-product orders will be given the option of shipping the back-ordered product(s) separately or delaying shipment until the entire order can be filled. Additional shipping charges will apply if back-ordered product(s) are shipped separately.
A paid invoice will be sent with your order. This is your receipt. If you would need to make a warranty claim or return your product, you will need this receipt. We strongly suggest you file it with your records.
All orders are shipped via Federal Express at the service level selected. Shipments leaving the continental United States will be charged for international shipping. Any duties or taxes levied on International orders are the responsibility of the customer.
A FedEx tracking number will be e-mailed to you once your order has shipped. Risk and liability for shipment loss transfers to the customer once FedEx takes possession of the order. All shipments are insured for $100.
E-Mails will be answered within 2 business days.
Technical Support - techsupport@alk.com
Hardware Support - pcmnavhwsupport@alk.com
Sales – sales@alk.com or sales@transplantgps.com
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